KI Errors

You have forgotten your password or need to reset it. When you enter a new password, you are not able …

Reset Password is not working Read More »

When using the Spatial Elements option (Revit 2020 and earlier) and launching FenestraPro, a Revit message may display: This message …

Revit Message that the Energy Analysis Model does not contain Roof Surfaces Read More »

A message may appear if an element in the Revit model has been modified or deleted and the Energy Model …

A message appears when I try to click on a Chart or Surface Read More »

With some models, loading elements may be affected by other views being open in the background eg. Plan Views open …

Non 3D View in Revit may cause issues when launching the Addin Read More »

This error message may display if you are launching the application. In this event, please clear the cache files that …

Error Message That Revit Could Not Complete The Command Read More »

The application supports Windows 10 and Windows 8.1.  While all efforts are made to support Windows 7 and earlier versions, …

Older Versions Of Windows May Not Have Full Functionality Read More »

Certain windows themes or personalizing your desktop may conflict with the graphics used in the application.  If this occurs, please …

Certain Windows Themes May Prevent Launch Read More »

This has been known to occur if an element in the Revit model has been modified or deleted and the …

A Message Appears ‘ Referenced Object Is Not Valid’ Read More »

Certain Browsers such as Internet Explorer 7 and older versions may have issues accessing the Platform area. Please upgrade your Browser …

I cannot access the Platform on my Browser Read More »