Glass Types cannot be changed
Recent versions of Revit include several options in the ‘Define Thermal Properties by’ parameter in the Analytical Construction area. You may …
KI Errors
Reset Password is not working
You have forgotten your password or need to reset it. When you enter a new password, you are not able …
Revit Message that the Energy Analysis Model does not contain Roof Surfaces
When using the Spatial Elements option (Revit 2020 and earlier) and launching FenestraPro, a Revit message may display: This message …
Revit Message that the Energy Analysis Model does not contain Roof Surfaces Read More »
A message appears when I try to click on a Chart or Surface
A message may appear if an element in the Revit model has been modified or deleted and the Energy Model …
A message appears when I try to click on a Chart or Surface Read More »
Non 3D View in Revit may cause issues when launching the Addin
With some models, loading elements may be affected by other views being open in the background eg. Plan Views open …
Non 3D View in Revit may cause issues when launching the Addin Read More »
Error Message That Revit Could Not Complete The Command
This error message may display if you are launching the application. In this event, please clear the cache files that …
Error Message That Revit Could Not Complete The Command Read More »
Older Versions Of Windows May Not Have Full Functionality
The application supports Windows 10 and Windows 8.1. While all efforts are made to support Windows 7 and earlier versions, …
Older Versions Of Windows May Not Have Full Functionality Read More »
Certain Windows Themes May Prevent Launch
Certain windows themes or personalizing your desktop may conflict with the graphics used in the application. If this occurs, please …
A Message Appears ‘ Referenced Object Is Not Valid’
This has been known to occur if an element in the Revit model has been modified or deleted and the …
A Message Appears ‘ Referenced Object Is Not Valid’ Read More »
I cannot access the Platform on my Browser
Certain Browsers such as Internet Explorer 7 and older versions may have issues accessing the Platform area. Please upgrade your Browser …